FAQs

  • What services does New Start DD, Inc. provide?

    We offer personalized home care and support services tailored to individuals with developmental disabilities, focusing on independence, comfort, and well-being.

  • Who can benefit from your services?

    Our services are designed for individuals with developmental disabilities who require support with daily living activities, supervision, or companionship in a home setting.

  • Are your services available in Maryland only?

    Yes, we currently serve clients throughout Maryland, with our main office located in Woodstock, MD

  • How can I get started with services?

    Contact us by phone at (443) 985-0554 or email us at newstartdda@gmail.com

    . We’ll schedule an intake assessment to understand your needs and eligibility.

  • Is New Start DD, Inc. licensed and certified?

    Yes. We meet all Maryland state licensing and regulatory requirements for developmental disabilities service providers.

  • Do you offer 24-hour care or only part-time support?

    We offer flexible scheduling options including part-time, full-time, and 24/7 care based on individual needs and approved service plans..

  • Do you charge fees? If so, when and how much?

    We may charge setup fees, monthly service fees, or success-based fees (for example, in debt negotiation). No upfront fees may apply in some cases until results.

  • Do you negotiate with creditors on my behalf?

    Yes, in applicable cases we do negotiate directly with creditors, but always with your approval.

  • What day / program services do you provide?

    Services during daytime may include structured activities, vocational training, life skills classes, socialization, and therapy services.

  • How do you support family members / caregivers?

    Respite services (temporary relief)


    Guidance or counseling


    Support groups or referral services


    Assistance in understanding and navigating service systems

  • Are your staff licensed or trained?

    Yes — staff likely have training in developmental disabilities, medical support, behavioral supports, and comply with relevant state licensing or certification requirements. (You should ask specifically what credentials the staff have.)

  • What happens if there’s an emergency or health issue?

    The organization should have protocols and trained staff to respond to health emergencies, medical needs, and behavior crises. They also coordinate with medical services as needed.

  • Can I move from one service level to another (e.g. from day program to residential)?

    Usually yes, if the person’s needs or situation change and if there is capacity. The organization should support transitions when appropriate and safe.

  • What are your hours of operation / availability?

    Residential services are typically 24/7. Day or program services often run during weekday hours (e.g. 8 am–5 pm). You should confirm exact hours for the specific program you seek.

  • How can I file a complaint or provide feedback?

    Contact the organization directly (via email or phone) with your concerns.


    Ask for their grievance or complaint procedure, which should outline steps, timelines, and escalation paths.


    You may also contact relevant oversight agencies (state DD authority or Maryland regulatory body).